Heating & Air Conditioning Telephone Answering Service

Can you place yourself in this picture?

During the long, hot summer, and the cold, snowy winter months, business is booming. You’re flat-out swamped. But, with this hectic pace comes the problem of handling more and more time-consuming telephone calls from prospects and customers…all screaming for service.

So now your gnawing question is…”How can I manage my workload without spending a fortune on more phone lines and additional employees to answer them?”

We've got the answer right here! Click the link to find out more about our Heating & Air Conditioning Telephone Answering Service. http://accurate800.com/heatingandairconditioning.html

Nationwide answering service!

Accurate Communications services many local companies surrounding Omaha, Nebraska. However, we also provide telephone answering service, medical answering service, order entry and customer service for clients across the country. We operate out of one central location which is located in Omaha but have clients in Atlanta, Houston, San Antonio, San Diego, Denver, Utah and Maryland just to name a few large markets.

We're big enough to handle large call volume but small enough that our administrative staff is always available when you need us.

Check out our services page for a list of some of the types of clients we answer for. If you don't see your industry listed just give us a call for more information on how our services are beneficial to you. http://www.accurate800.com/services.html

Monthly Specials!

Accurate Communications has started offering monthly specials through our other blog, http://accuratespecials.blogspot.com/. You can also access the specials blog by clicking the 'SPECIALS!' button on the side bar of any page of our web site http://www.accurate800.com.

For the month of December we're offering a special for ANY type of new service (Telephone Answering Service, Medical Answering Service, Customer Service, E-Commerce and Order Entry).

All you have to do is sign up with us by December 31st and you'll enjoy ONE MONTH FREE! (see blog link above for details).

Accurate Communications Demo Videos

Click the link below to WATCH our call center agents in action!

http://www.accurate800.com/answeringservicedemo.html

Rapid Response

Because your business never closes…lead development and sales won’t wait. That’s why we’re on-call 24 hours a day, 365 days a year, from our wide-ranging call service locations in Omaha, Lincoln, Sioux Falls, Houston, and Atlanta.

Accurate Communications…Thoroughly-Trained…Experienced…Consequential…
These are the contributing principals you need from your telephone answering service, inbound order entry, customer service, or other call center services.

With over 40 years representing businesses like yours, Accurate Communications meets and exceeds all industry standards and adheres to these important contributing principals.

You’ll Never Be Caught Shorthanded Again…
We’ll guide you through the communications maze and provide soothing relief from the constricting time demands and pressures associated with your daily operations. You’ll be free from communication hassles…because, after all, you have better things to do.

So no matter where you are located, remember we’re always right here…working for you.

Accurate Means Business!

Accurate Communications - Telephone Answering Service

As soon as your telephone rings, our call center specialists have instant access to all of your important information.

If required, we also have bilingual call center specialists that will make your callers feel welcomed and eager to do business with you.

Specialized Training For Your Exclusive Industry…
No matter what industry you service, our inbound call center specialists are thoroughly trained to represent your specialized needs.

Our in-house self-development program concentrates on keeping each specialist “special.” As with any professional practitioner, our personnel are required to participate in 4 on-going refresher courses throughout the year.

We’re Your Experienced Personal Representative…
What does this mean for you? Our average inbound call center specialist has been with us for 8 to 10 years…so your clients will be talking to a professional, knowledgeable person who actually enjoys being on the phone representing your company.

Why Not Save Money Right Now?…
Utilizing our call center services will also save you money by outsourcing your in-house call center employment, training, program implementation, and day-to-day management…in addition to saving you the expense of employee benefit packages.

Saving money, while streamlining your in-house operations, always makes financial sense, so…

Your business just keeps getting better and better

30th Anniversary!

Today we are celebrating Kelly’s 30th anniversary at Accurate Communications! Kelly started working at the company back when she was 16 years old. Most of our clients would recognize Kelly as their Client Service Representative. Thank you Kelly for all of your hard work and years of dedication to our mission, we’re looking forward to another 30 years!

Accurate RSVP

Accurate Communications is proud to announce our newest service, Accurate RSVP. Accurate RSVP is a live operator 24/7 RSVP service for weddings, corporate events, fundraisers, reunions and virtually any other type of event.

You no longer need to purchase response cards as our RSVP service replaces this expense (which means no extra stamps either!) Simply print the provided phone number on your invitations and your guests will call uss to respond if they are able to attend your event.

For more information, visit www.accurateRSVP.com or call us at 800.779.5505

JeffsList

Accurate Communications has launched it’s very own version of Craigslist via our internal web. This great idea was suggested by one of our agents, Jessica M, who in return received 25 tokens. Way to go Jessica!!

Our internal website has multiple purposes. Its main use is as a public message board to post up babysitting services, requests to change hours, or upcoming local events, etc. We are also able to post company photos of in office parties or social events or even contest winners. It also has a vacation calendar, surveys, and general discussions tab. This is very cool so everyone keep checking it for updates and news that may interest you!

The "Ape" Is Back!

Accurate has recently implemented a new incentive program for its agents similar to that of the past with some new and exciting prizes. The AIP (Accurate Incentive Program) is intended to produce higher levels of productivity as well as employee moral. The agents are rewarded a certain number of tokens for a variety of criteria throughout this program ranging from random drawings to receiving no errors for the month. Agents are qualified to earn up to 20 tokens for each criteria and can in turn exchange them for a vast variety of rewards including but not limited to;

$250 Nebraska Furniture Mart Gift Card
16 Paid Hours Off
Henry Doorly Zoo Membership
$40 Cheesecake Factory Gift Card
$25 iTunes Gift Card
12 Attendance Points

During the last program we gave away over $3000 worth of prizes! Good luck agents and keep up the good work!

ATSI Certified

Accurate Communications is in the process of becoming ATSI (Association of TeleServices International) certified. This certification process includes guidelines for CSR certification as well as Dispatchers and Supervisors. It also specifies regulations for life safety, operations and equipment, system maintenance, back-ups, emergency and procedures. This certification will help to raise the status of our company for our customers and also help validate our credibility.

Quote for the Day: Some stories don’t have a clear beginning, middle or end. Life is about not knowing, having to change, taking the moment and making the best of it without knowing what’s going to happen next. Delicious Ambiguity. – Gilda Radner.

New Websites!

This week at Accurate we have launched the first of 10 new websites! We are very excited about this so check it out! http://www.callcenteromaha.com/

The Business of Horticulture

Jeff Zindel, President of Accurate Communications is writing a book! In efforts with a fellow teacher who he used to teach with at a local college Jeff is writing a book on the business of horticulture. Though the book is just in its beginning stages the introduction, the table of contents, and chapter 1 are written and ready to be sent off for editing. We will be sure to keep you posted on further details and the release date. Good luck Jeff!

Promotions

Accurate would like to recognize two employees in particular this week. Dustin Robinson (D-Rob) has been an agent with us for a short while and on April 28th was promoted to the administrative staff as a Client Service Representative. D-Rob has 7 years of experience in a call center setting including lead and training positions. Accurate also recognizes the promotion of Cole Otto. Cole has been working at Accurate for 4 years and on May 1st was promoted from the position of a dispatcher in the call center to a Lead on Duty position. Congratulations guys! Keep up the good work!

If you are a people person who would like to work in an environment that provides opportunity for growth and advancement then consider Accurate Communications. To apply please call our job hotline at (402)978-4843 or toll free at (800)288-5478.

Pictures

This week at Accurate our Administration staff had their pictures taken. We previously brought in a professional to take pictures of the call center. These pictures will be used in a revamping of our Accurate website so keep on the lookout!

If you are looking for a professional telephone answering service, consider Accurate Communications. Our goal is to provide a quality experience for every caller and accomplish this work through our superior levels of customer service. To request a quote please call (402) 342-5555 or our toll free number (800)779-5505.

Accurate's Administrative Professional

In light of the fact that this is Administrative Professionals Week this week’s blog will outline my particular role in the workings of Accurate Communications. My name is Courtney and the most basic function of my job involves answering and appropriately routing from 200 to 300 calls per week that come into our business line. The nature and severity of these calls can range from a potential new client looking to set up services for the next day to physicians frantically trying to change their schedule before the weekend. Every day I run a traffic report analyzing our call volume from the day before. In addition to this daily report I also run numerous weekly reports for 7 different clients as well as 3 very extensive monthly reports. I also manage 4 logs that track and calculate our accuracy as a company and compile them into a comprehensive spreadsheet for review each week. By the middle of the week I am usually filing a mountain of paperwork away for our records and updating our customer database. When Friday rolls around things have usually slowed down just enough for me to catch up on some of the less critical tasks such as writing the Accurate blog. I find time to do all of this in-between distributing the mail and faxes, keeping track of the Admin staff, coordinating conferences, handling applicants and new hires, and screening solicitors. All of these tasks are (in some way or another) done to help ensure a quality product for our customers, but of course this is not just my prerogative, it’s the Accurate’s.

If you are looking for a professional telephone answering service, consider Accurate Communications. Our goal is to provide a quality experience for every caller and accomplish this work through our superior levels of customer service. To request a quote please call (402) 342-5555 or our toll free number (800)779-5505.

Ecommerce Creates Jobs

From convenience to necessity the internet is without doubt a very essential aspect of our everyday lives. Ecommerce (business conducted via the internet) is a rapidly growing market even in today’s economy. While a portion of America’s jobs are suffering a majority of these people have gone into business for themselves selling goods and services online and therefore satisfying the demands of their consumers for ease of access and functionality. These very same demands reverberate into our own company. Here at Accurate our ecommerce customers are growing and it is projected that by the year 2016 employment within our industry will continue to expand by 25%. Communications and customer service are important to the success of any company that deals with customers. Strong customer service builds sales, visibility, and loyalty.

If you are someone who considers yourself to be a people person then we would like to hear from you. As an employee of Accurate you will be interacting with our client’s customers by providing information in response to inquiries about products or services, taking messages, or resolving problems. You will become a professional call center specialist. This accomplishment could eventually lead you to new opportunities for advancement into supervisory or managerial positions. If you are interested in applying at Accurate Communications please call our job hotline at (402)978-4843 or toll free at (800)288-5478.

New Client

Accurate Communications is excited to welcome a new client this week. They are a national company that provides COBRA health insurance for thousands of companies nationwide. We have trained a special team of agents to handle this account. They have been in intense training for the past week learning this account inside and out for optimal quality assurance. Accurate extends a warm welcome to our new client.

If you are looking for a professional telephone answering service, consider Accurate Communications. Our goal is to provide a quality experience for every caller and accomplish this work through our superior levels of customer service. To request a quote please call (402) 342-5555 or our toll free number (800)779-5505.

The Biggest Loser

Accurate Communication is taking an active interest in the health and well being of its employees. On March 4th we launched our own version of the contest on the hit reality TV show The Biggest Loser. We are very excited to be working with 24 Hour Fitness in providing health and exercise tips to our employees in order to help them obtain a healthier life style.

The contest will run for 3 months and will be based on the percentage of weight loss of each individual participant. As an added incentive Accurate will be granting 1st, 2nd, and 3rd place prizes to those with the most percentage of weight lost. Each participant pays a $25 incentive fee which Accurate then matches. So far we have 20 participants and the pot is up to $1000! All of the money will be disbursed accordingly to the winners at the conclusion of the contest. To our employees keep up the good work and good luck!!!

If you would like to find out more about the opportunities and benefits Accurate Communications offers to its employees please call our job hotline at (402)978-4843 or toll free at (800)288-5478.

The History of Accurate

Accurate Communications was originally owned by Rubie Czerwinski who started the business in 1966. The main office was located on Harney Street in downtown Omaha. The system used for taking messages was the Amtelco EVE system before we switched to our current Infinity system, which allows for features such as on call scheduling, caller ID, and statistical reports. Currently Accurate Communications represents over 1,500 businesses across the United States. We are the region's largest call center which offers telephone messaging and inbound order entry for small to medium- sized clients.

Today Accurate Communications is a one call environment allowing us to focus all of our attention on each business’s phone call. We have been a first responder call center since 1970 enabling us to provide immediate assistance to companies such as suicide hotlines and our Crying Baby Help line to assist in the prevention of shaken baby syndrome.

We are still located on Harney Street just a few blocks from our previous location. We now have over 70 employees currently at our main call center and as remote agents in Atlanta Georgia, Omaha and Lincoln Nebraska. Our average employee tenure is 9 years while our most experienced agents have been with the company for the better part of 40 years.

If you are looking for a professional telephone answering service, consider Accurate Communications. Our goal is to provide a quality experience for every caller and accomplish this work through our superior levels of customer service. We are excited to entertain the opportunity to provide you a quality experience in contact center services. Our expertise and unmatched professionalism are the perfect fit for your company’s needs. To request a quote please call (402) 342-5555 or our toll free number (800)779-5505.