Owner Jeff Zindel Appointed to Universal Service Fund Advisory Board

In April of this year, Accurate Communications owner, Jeff Zindel, was appointed to the Nebraska Universal Service Fun Advisory Board as a representative of the Public on behalf of the Nebraska Public Service Commission. 
 

The Nebraska Public Service Commission’s mission is to assure Nebraskans receive high quality, safe and reliable public services at fair and affordable rates.

This appointment is for a 3-year period.  Jeff is also involved in the legislative committee for the Association of TeleServices International and has served on the boards of Downtown Omaha Inc., Park East, Opera Omaha, ASID, Fontenelle Nature Center and Sacred Heart throughout his career.

More information on the services of the Nebraska Public Service Commission can be found at http://www.psc.state.ne.us .

Meet the Millennials

Many of us are hiring these millennial folks right now.  If you’re like me, you don’t know, or haven’t heard, that the new young people you are hiring are Millennials (they are anyone born since 1982).

I have been perplexed about this generation for quite a while now- what motivates them, how they dress, how they communicate (or not), and even how they think.

Well, these answers and many more are revealed in Neil Howe’s “Millennials in the Workplace”.

 

 

Surprisingly for me, I wasn’t out in left field with my questions and concerns about the millennials. In fact, many of us are wondering the same things about this generation. I am just beginning the book, but highly recommend already.

-          Owner, Jeff Zindel

Accurate Communications in Omaha World Herald for offering relief efforts

As you know, many businesses are being affected by the recent flooding of the Missouri river.  The Omaha World Herald posted an article today about this flooding.  The article states that, “The worst of the flooding is likely still on its way”.

Many businesses who are not affected by the flooding, are pitching in to help.  Accurate Communications is one of them.  The article explains that, “Accurate Communications officials want to help businesses dealing with hardships answer their phones. In a statement, Accurate said it's offering answering services, customer care, medical call assistance and order entry.”

The complete article can be found here: http://www.omaha.com/article/20110616/MONEY/706169870

We would like to help as many businesses as possible, so please help us get the word out about our offerings.  Thank you.

Considerations for Outsourcing your Call Center

I am frequently presented with clients who have in-house call centers of 25-40 seats that want to use an answering service company for their overflow calls.

As we discuss what the call volume is and what exactly their needs are, it becomes evident that they are not only looking for overflow coverage, but they are really looking for a variable staffing model.

Generally, a 35 seat call center is not always fully staffed, which results in longer holds, service levels that are not acceptable, befuddled call center managers and unhappy clients.

The permanent variable staffing model fixes this; contract with an outsourcer for 5-7 agents, the outsourcer manages the over-flow AND allows the customer to manage the call center and the agents to maximum efficiency. Imagine having all seats full, agents at 75-80% productivity, and then the over-flow goes to an outsourcer. 

A monthly minimum is guaranteed to the outsourcer and is a fixed cost for the client. If they hit the high volumes or times when agents are out sick, they are covered.

The Permanent Variable Staffing Model is a great solution!

- Owner, Jeff Zindel

We would like to assist companies affected by the recent flooding

We would like to announce that we are here to assist any company experiencing hardships by the recent flooding with the facilitation of their call volume, free of charge. Please call 800-779-5505 for more information. Thank you!

Accurate Communications owner, Jeff Zindel, interviewed for Fox Business article

Accurate Communications and The Small Business Group owner, Jeff Zindel, was recently interviewed for an article on Fox Business about coming up with profitable business ideas.

Jeff discusses how being your own boss is not as "stress free" as some may believe, and how crucial it is for entrepreneurs to follow what they're passionate about.

Jeff also discusses how important it is to build a network of mentors, stating, "It can get lonely at the top, so you need people you can bounce ideas off of."

You can read the entire article using the link below! Be sure to follow this blog and find us on Twitter and Facebook for more great articles and industry trends.

http://smallbusiness.foxbusiness.com/starting-a-business/2011/06/07/how-to-come-up-with-profitable-business-idea/