Our feature employee for October is Traci. Traci has now been with Accurate for 6 years; she started as a temp and decided to stay full time because she liked it so much. She mentioned, “I love Accurate. I like working for the people I work for. I love what I do.” Traci said that her favorite accounts to help are the ones that require a lot of details and research. Her favorite part about the job is getting an upset customer on the phone, helping them out, and then receiving a “thank you” at the end of the call; “I like seeing the reverse,” she says. “Accurate really encourages good customer service and courtesy.”
One funny story Traci shared is that people are often distracted on the phone by her deep, raspy voice. “It’s this way because I sing a lot at church”, Traci explains.
Last week was Customer Service Week and Traci pointed out that she tried to be more involved this year; she even wore a hat for Accurate’s “Hat Day” and pink on “Breast Cancer Awareness Day”. Thank you, Traci, for participating in the activities this week and all you have done for Accurate!
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