What Steve Jobs Taught Us

By now, we have all heard about the passing of Steve Jobs.  Whether or not you are a fan of Apple, there is no denying that Steve Jobs has profoundly affected the lives of us all.  In the 1970’s, Stephen Wozniak and Steve Jobs formed Apple and it soon became the symbol of the personal computing revolution worldwide.  The company went public after just four years!  But what made Apple different from other computer companies? Well, most importantly, Apple made personal computers accessible to just about anyone.  Apple was also the first company to focus on aesthetics.  An unsurpassed, sleek design has always been Apple’s trademark. However, Steve Jobs taught us about more than just the design of personal electronics. Entrepreneur Media shared an article stating Jobs’ 7 Rules of Success.

1.    Do what you love.

2.    Put a dent in the universe.

3.    Make connections.

4.    Say no to 1,000 things.

5.    Create insanely different experiences.

6.    Master the message.

7.    Sell dreams, not products. 

While we thank Jobs for the products he introduced to us, we must also thank him for the lessons he taught us.

The article of Steve Jobs and the Seven Rules of Success can be found in its entirety here.

Feature Employee October 2011- Traci A.

Our feature employee for October is Traci. Traci has now been with Accurate for 6 years; she started as a temp and decided to stay full time because she liked it so much.   She mentioned, “I love Accurate. I like working for the people I work for. I love what I do.”  Traci said that her favorite accounts to help are the ones that require a lot of details and research.  Her favorite part about the job is getting an upset customer on the phone, helping them out, and then receiving a “thank you” at the end of the call; “I like seeing the reverse,” she says.  “Accurate really encourages good customer service and courtesy.”

One funny story Traci shared is that people are often distracted on the phone by her deep, raspy voice. “It’s this way because I sing a lot at church”, Traci explains. 

Last week was Customer Service Week and Traci pointed out that she tried to be more involved this year; she even wore a hat for Accurate’s “Hat Day” and pink on “Breast Cancer Awareness Day”.  Thank you, Traci, for participating in the activities this week and all you have done for Accurate!

Customer Service Week 2011

Last week was Customer Service Week.  It is a week devoted to recognizing the importance of customer service and to honoring the people who serve and support customers with the highest degree of care and professionalism.  In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October.

We experienced a great Customer Service Week!

Monday was the gumball contest with a prize going to the person who guessed closest to how many gumballs were in the jar! Michelle Baker guessed 355; there were 349 gumballs in the gum jar.  Monday’s QA winner was Lisa Shadle, scoring a 91%!

Tuesday’s QA winner was Katrina Watton, scoring a 90%!

Wednesday was hat day! Thank you to all who got participated and work a hat! Wednesday’s QA winner was Greg Park, who scored a 93%!

Thursday was pink day! Thank you for supporting the fight against breast cancer and wearing your pink to work! Thursday’s QA winner was Amy Walsh, scoring a 92%!

Friday was team day- a day to wear your favorite sports team’s gear! Friday’s QA winner was Michele, with a score of 90%!

Saturday we announced the winner of the Husker Score Guess! Nathan won predicting a score of 35 Nebraska, 31 Ohio- the actual score was 34 Nebraska 27 Ohio! Saturday’s QA winner is Ellen with a score of 94%!

Sunday’s QA winner was Donna! Donna scored a 93%!

Thank you so much to all of you for participating in Customer Service Week!